Learn the basics and get the answers you need
How do I become a Member?
What are the benefits of Membership?
I’m a monthly or annual subscriber, why is the expiration date for my membership so far out?
I tried to sign up for Complimentary Membership and it will not let me.
I need to update my credit card. How do I do that?
I lost my password. How can I get a new one?
You can go to “My Account” and change the password there. If you have any issues. Please email email@example.com and we can change it for you.
How can I cancel my membership? Can I get a refund?
Can I chat with other website members?
What’s the difference?
Can I see the Youtube chats on the website if I sign up?
My Youtube membership lapsed. If I rejoin will I get to keep my colored badge?
I’m having trouble with my Youtube account, can you help?
How to Work with Layouts
Our video archives are set to be a 12-day archive. The archives are searchable by day. If the cameras have a tech issue or are down there will be no archive for that timeframe. We strive to keep the cameras up and running but there are some things that are out of our control.
How to Watch the Archives
How do I operate my player?
This handy explainer video will show you all the features.
Why won’t the video play correctly? (slow to load, spinning logo, stuttering)
Why do I get an error message on the player?
YouTube never has player issues!
How can I adjust the resolution?
The cameras aren’t displaying the correct time or the cameras are out-of-sync.
How can I see a train that I just missed?
Why are the cameras blocked out?
My screen times out when I am watching/playing the feed.
Why can’t I stream to my television?
I have a great suggestion for a camera location, how do I let you know?
I requested a camera and it is not installed. Why is that?
Why does my purchase say it is for 50 Years? The payment processor that we use requires a time span in that field so 50 years it is for $19.99 purchase.
How long is the rental good for? The rental $4.99 is good for 72 hours from time of purchase.
Why is my video quality not HD? Most of these vintage videos were captured on 8mm, 16mm or VHS. We need to be happy that these videos are here for us. Newer video on higher quality equipment will be closer to HD.
Why are there black bars on each side of the video? This is due to the constraints of the video formatting. I.e. 4:3 aspect ratio.
Why is there no volume? The player volume is best fine tuned via the volume slider under the video player. Some operating system settings may cause your video to start muted.
Who do I contact for payment issues? InPlayer handles all the transactions on their platform. Please reach out to them via this link: InPlayer | Support Center
Contact us now and setup a custom plan catered just for you.