Learn the basics and get the answers you need
How do I become a Member?
What are the benefits of Membership?
I’m a monthly or annual subscriber, why is the expiration date for my membership so far out?
I tried to sign up for Complimentary Membership and it will not let me.
I need to update my credit card. How do I do that?
I lost my password. How can I get a new one?
You can go to “My Account” and change the password there. If you have any issues. Please email firstname.lastname@example.org and we can change it for you.
How can I cancel my membership? Can I get a refund?
Can I chat with other website members?
What’s the difference?
Can I see the Youtube chats on the website if I sign up?
My Youtube membership lapsed. If I rejoin will I get to keep my colored badge?
I’m having trouble with my Youtube account, can you help?
How to Work with Layouts
Our video archives are set to be a 12-day archive. The archives are searchable by day. If the cameras have a tech issue or are down there will be no archive for that timeframe. We strive to keep the cameras up and running but there are some things that are out of our control.
How to Watch the Archives
Why won’t the video play correctly? (slow to load, spinning wheel, stuttering)
Why do I get an error message on the player?
YouTube never has player issues!
How can I adjust the resolution?
The cameras aren’t displaying the correct time, or the cameras are out-of-sync
How can I see a train that I just missed?
Why are the cameras blocked out?
My screen times out when I am watching/playing the feed.
IOS playback issues (Apple products)
Why can’t I stream to my television?
I have a great suggestion for a camera location, how do I let you know?
If you have a camera location idea, please send an email to email@example.com . Please be sure and send a photo of the location, potential building(s) to mount the cameras, contact information, etc. The more details the better. Emails with “I want a camera here” and no other information will not be considered. Also, support-related items sent to this email may experience response delays.
I requested a camera and it is not installed. Why is that?
If my question isn’t answered here, and I need more support, what do I do?
If you need help with something, firstname.lastname@example.org is the proper email. You may also call 1-855-239-7245. Please leave a message if no one answers. All phone calls are routed to this number for sorting and someone will call you back.
During business hours, you can chat with us on the website by clicking the gold icon in the lower left.
Contact us now and setup a custom plan catered just for you.