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Learn the basics and get the answers you need
How do I become a Member?
What are the benefits of Membership?
I need to update my credit card. How do I do that?
I lost my password. How can I get a new one?
How can I cancel my membership? Can I get a refund?
Can I chat with other website members?
What’s the difference? They are completely separate.
Can I see and chat on the YouTube chats on the website if I sign up?
My YouTube membership lapsed. If I rejoin, will I get to keep my colored badge?
I’m having trouble with my YouTube account, can you help?
How to Work with Layouts
Our video archives are set to be up to a 10-day archive and are searchable by day. If the cameras have a technical issue or are down, there will be no archive for that timeframe. We strive to keep the cameras up and running but there are some things that are out of our control.
How to Watch the Archives
How do I operate my player?
This handy explainer video will show you all the features.
Why won’t the video play correctly? (slow to load, spinning logo, stuttering)
Why do I get a spinning logo on the player?
Why are my players not showing or giving a black screen?
YouTube never has player issues!
How can I adjust the resolution?
The cameras aren’t displaying the correct time or the cameras are out-of-sync.
How can I see a train that I just missed?
Why are the cameras blocked out?
My screen times out when I am watching/playing the feed.
Why can’t I stream to my television?
I have a great suggestion for a camera location, how do I let you know?
I suggested a camera and it is not installed. Why is that?
Where can I go to rent/buy train videos? VRF.TV While this platform is part of the VRF world, it will require a new account to be created. Creating the account is free but there is in-app purchases/rentals that will need more information from you. Select videos have previews for your review at no charge.
Why does my purchase say it is for 50 Years? The payment processor that we use requires a time span in that field; so 50 years it is for $19.99 purchase.
How long is the rental good for? The rental of a video at $4.99 is good for 72 hours from the time of purchase.
Why is my video quality not HD? Most of these vintage videos were captured on 8mm, 16mm, or VHS. We need to be happy that these videos are here for us. Newer video’s on higher quality equipment will be closer to HD.
Why are there black bars on each side of the video? This is due to the constraints of the video formatting. (I.e. 4:3 aspect ratio).
Why is there no volume? The player volume is best fine tuned via the volume slider under the video player. Some operating system settings may cause your video to start muted.
Can I download my purchased content? That option is not available, due to security protocols that need to be built-out to protect our vendors.
Who do I contact for payment issues? InPlayer handles all the transactions on their platform. Email support@virtualrailfan.com first and we can assist you from there.
Why does my player buffer? Sometimes a file will have an issue and not playback correctly. Most of the time internet and computer speed are lacking to prevent smooth playback. Download speed of 10mb or higher and 8gb or higher processor is a good place to start. An up-to-date browser also helps.
As of July 17, 2020, folks with a free membership no longer need to login. Simply click on Free Cams in the top menu.